Terms & privacy
policy

Terms of Use

Acceptance of the terms of the agreement

The following Terms of Use govern the use of the applications of Le Groupe Vingt-Quatre Inc. Please read them carefully, as the use of this application is offered to you subject to your unconditional acceptance of the present terms and conditions of use of Le Groupe Vingt-Quatre Inc. They apply immediately to all users who create an account with Le Groupe Vingt-Quatre Inc. and accept them.

By checking the box "I accept the terms of use", you agree to be bound by these terms and conditions of use. You also agree to receive electronic communications from us. We may contact you at the email address you provided on your user account.

Please note that these Terms of Use contain the provisions governing the manner in which any claims that we may make against one another are to be resolved (see the section below entitled "Limitation of liability").

General conditions

2.1 Use of Le Groupe Vingt-Quatre Inc.

You agree not to:

• commercially exploit or reuse the content of the applications of Le Groupe Vingt-Quatre Inc.
• copy, modify, hack, attempt to decipher or discover the source code of any software developed by Le Groupe Vingt-Quatre Inc., adapt, distribute, republish or transmit any element of this content without first obtaining our express written authorization to that effect
• use the applications of Le Groupe Vingt-Quatre Inc. for unlawful purposes, such as posting content that does not comply with or that contravenes the law, or that is false, inaccurate, misleading, defamatory, obscene or contrary to the present terms of use
• infringe intellectual property rights, or the integrity and confidentiality of data, or the privacy of individuals
• attempt to obtain unauthorized access to any user account, computer system or network connected to the services of Le Groupe Vingt-Quatre Inc.
• use our applications to upload, send or store any content that is unlawful, racist, hateful, obscene, discriminatory or that contains viruses, Trojan horses, or any other similar harmful software
• distribute or post spam, unsolicited or bulk electronic communications, chain letters or pyramid schemes
• evade the application of any policy of Le Groupe Vingt-Quatre Inc. or any decision concerning the status of your account, such as temporary or permanent suspensions, or other holds or restrictions affecting your account
• use our websites, our services, our applications or our tools if you are not legally able to enter into contracts, or if you are temporarily or permanently prohibited from using our websites, our services, our applications or our tools.
• circumvent or manipulate our fee structure, the billing process or the fees owed to Le Groupe Vingt-Quatre Inc.
• disclose, sell, rent or distribute information about a user to a third party.

2.2 Access code and password

You must maintain the confidentiality of your access code and your password at all times and ensure that they are not disclosed under any circumstances.

You are fully responsible for the activities carried out using your access code and your password, Le Groupe Vingt-Quatre Inc. not being required to verify the true identity or the authority under which persons using your access code and your password are acting. Accordingly, you are bound by any use of your electronic identifier, including any unauthorized use made of it by other persons without your knowledge or your consent.

Consequently, you acknowledge that Le Groupe Vingt-Quatre Inc. may in no case be held liable for any losses or damages that may result from the use of your access code and your password by a third party. If Le Groupe Vingt-Quatre Inc. acts on the basis of instructions coming from you or from a person using your access code and password, you agree to indemnify Le Groupe Vingt-Quatre Inc. in respect of any claim, loss or expense suffered as a result of the use of your access codes and password, whether or not you authorized such use.

If an unauthorized person should come into possession of your access code and your password, or if any other breach of confidentiality comes to your attention, you must notify the support team of Le Groupe Vingt-Quatre Inc. without delay.

Data security and confidentiality

3.1 Confidential information

Le Groupe Vingt-Quatre Inc. is committed to protecting the confidential nature of the information concerning its activities as well as the personal information concerning its clients.

Accordingly, in addition to the confidentiality obligations imposed on you by the Act respecting the protection of personal information in the private sector and its regulations, you must ensure that you protect the confidential nature of the information that Le Groupe Vingt-Quatre Inc. makes available to you through its applications.

You acknowledge that Le Groupe Vingt-Quatre Inc. may not be held liable for any losses or damages that may result directly or indirectly from a breach of the confidentiality of information communicated or transmitted in violation of the present terms and conditions of use, and you agree to inform Le Groupe Vingt-Quatre Inc. immediately of any breach likely to compromise that confidentiality and to indemnify it in respect of any claim, loss or expense that such a communication or transmission could give rise to.

3.2 Use of cookies

Like most web applications, Le Groupe Vingt-Quatre Inc. uses cookies. A cookie is a small text file that is placed on your computer in order to provide you with a better experience, in particular with respect to signing in to your account. If you choose to disable the use of cookies in your browser, certain portions of the application may not function properly and you will not be able to sign in to your account.

3.4 Geolocation

You agree that Le Groupe Vingt-Quatre Inc. may access your geographic location for billing and tax purposes. By using Le Groupe Vingt-Quatre Inc., you undertake not to misrepresent your geolocation. Le Groupe Vingt-Quatre Inc. disclaims all liability in the event of a failure to comply with this clause.

3.5 Collection of information

When a user account is created or a course is purchased, Le Groupe Vingt-Quatre Inc. may collect personal information including, without limitation, your name, address and email address. This personal information may be used to identify you or to contact you.

You are required to update immediately the information provided upon your registration as well as the information used for payments, if applicable, and you alone will be held responsible for any loss, any damage and any additional costs that you, we, or anyone else could incur as a result of your having provided erroneous, incorrect or incomplete information.

Le Groupe Vingt-Quatre Inc. uses this information in order to keep you informed of new features, improvements and software updates, or to send you important information about your account, or to inform you of changes to our Terms of Use and policies. It also serves to improve our services and our promotional activities.

Le Groupe Vingt-Quatre Inc. uses the Google Analytics service in order to collect and use anonymous information, which consists of data that does not permit direct association with a specific individual. Le Groupe Vingt-Quatre Inc. also allows the administrators of Le Groupe Vingt-Quatre Inc. to link the Google Analytics account of their choice.

Intellectual property

4.1 Copyright and trademarks

The content of the applications of Le Groupe Vingt-Quatre Inc. is protected by the copyright laws in force in Canada. It is strictly prohibited to copy, reproduce, publish or distribute, in whole or in part, the content of the applications of Le Groupe Vingt-Quatre Inc.

Le Groupe Vingt-Quatre Inc. is the owner of the trademarks used in connection with the products and services that it offers, whether in the form of names, graphics, logos, icons, designs, words, titles or phrases. These trademarks are protected by the Canadian laws governing trademarks. You may not use them without first obtaining the authorization of Le Groupe Vingt-Quatre Inc.

4.2 Third-party copyright

Le Groupe Vingt-Quatre Inc. respects the intellectual property of others; we ask our users to do the same.

Le Groupe Vingt-Quatre Inc. undertakes to remove any content that does not comply with the copyright laws in force in Canada. In certain circumstances, Le Groupe Vingt-Quatre Inc. may close the account of users in default.

4.3 Usage rights

Le Groupe Vingt-Quatre Inc. reserves the right to rename or close inactive accounts.

Le Groupe Vingt-Quatre Inc. does not grant you the right to use the content for commercial or promotional purposes, nor does it transfer copyright to you.

Third-party service providers

5.1 External sites

Our applications may contain links leading to external sites. If you access these sites, please be aware that your use of them is governed by the terms and conditions specific to them, and be advised that Le Groupe Vingt-Quatre Inc. is in no way responsible for their content or for the way in which your data is processed. Le Groupe Vingt-Quatre Inc. may in no case be held liable for damages or losses caused or allegedly caused, directly or indirectly, by access to these sites or by your use of them.

• Le Groupe Vingt-Quatre Inc. refund guarantee

If a problem arises during a transaction, the Le Groupe Vingt-Quatre Inc. refund guarantee makes it possible to communicate in order to resolve any problem. Users and trainers agree to comply with the rules and authorize us to make a final decision in any dispute relating to the Le Groupe Vingt-Quatre Inc. refund guarantee.

The refund to the user is made by the administrator from their Le Groupe Vingt-Quatre Inc. account. The Le Groupe Vingt-Quatre Inc. fees charged to the platform will be refunded in proportion to the amount refunded to the user if the refund is made within 60 days following the issuance of the original invoice. After 60 days, the Le Groupe Vingt-Quatre Inc. fees are not refunded.

We may terminate the Le Groupe Vingt-Quatre Inc. refund guarantee, in whole or in part, without notice, if we believe that there is abuse of, or interference with, the proper operation of the rules.

Termination and restriction of access

Le Groupe Vingt-Quatre Inc. reserves the right to terminate at any time and without notice, in whole or in part, your access to our applications. If you breach the present terms and conditions of use, your access to our applications will be withdrawn immediately.

In addition, Le Groupe Vingt-Quatre Inc. may cancel unconfirmed accounts or accounts that have remained inactive for a long period of time, or modify or cease to offer the websites of Le Groupe Vingt-Quatre Inc. or the services. Furthermore, we reserve the right to refuse our services to anyone, for any reason whatsoever, and at our sole discretion, or to terminate them.

These Terms of Use (including the policies and rules incorporated into them) represent the entire agreement between the parties with respect to the subject matter dealt with here. The following sections survive any termination of these Terms of Use: Plan type, rates and payment terms, Disclaimer of liability, Limitation of liability and Dispute resolution.

Indemnification

You will indemnify and hold harmless Le Groupe Vingt-Quatre Inc., its shareholders, officers, directors, employees and agents from any claim or demand, including reasonable legal fees, brought by a third party as a result of a breach on your part of the present Terms of Use, or a breach on your part arising from your use of our sites, services, applications or tools, or as a result of a breach on your part of a law or of the rights of a third party.

Limitation of liability

Le Groupe Vingt-Quatre Inc. will take all reasonable measures to make its applications available. However, Le Groupe Vingt-Quatre Inc. may not be held liable, and you agree not to hold us liable, for any losses or any damages, including loss of profit, costs or prejudice that you, or your clients, could suffer and that are attributable directly or indirectly to the use of the applications of Le Groupe Vingt-Quatre Inc., or in the event that they were to become unavailable or if access to them were delayed or revoked.

Disclaimer of liability

In the event of a dispute, you release us (as well as our associates and our subsidiaries and their officers, directors, employees and agents) from claims, complaints and damages (actual and consequential) of all types and of all natures, known and unknown, arising from or connected with such disputes. By giving your consent to these terms of use, you expressly waive any form of protection, whether provided by law or otherwise, that would in any way limit the scope of this document so as to encompass only the claims in your favour whose existence you knew of or suspected at the time of your acceptance of these terms of use.

Dispute resolution

If a dispute were to arise between you and Le Groupe Vingt-Quatre Inc., our objective is to offer you a neutral and cost-effective means of resolving it quickly. Consequently, Le Groupe Vingt-Quatre Inc. and you agree to resolve any claim, any matter in dispute or any question of equity arising from these Terms of Use or from our services (a "claim"), by resorting to one of the mechanisms set out below or in accordance with terms that you and we agree upon in writing.

These terms and any dispute or any claim on your part against Le Groupe Vingt-Quatre Inc. are governed exclusively, entirely and in all respects by the laws in force in the Province of Quebec and by the federal laws of Canada that apply in this matter. You agree that any claim or any dispute between you and Le Groupe Vingt-Quatre Inc. be resolved by a court of the judicial district of Quebec, Province of Quebec, unless otherwise agreed between the parties. If the subject matter of these claims or these disputes must be the subject of a trial, you agree to submit to the personal jurisdiction of the courts located in the Province of Quebec.

Purchase conditions

12.1 Modification of the Terms of Use

Le Groupe Vingt-Quatre Inc. reserves the right to modify the terms and conditions of use at any time.

12.2 Translations of the Terms of Use

Any translation of these Terms of Use and of all related documents is intended solely to meet local requirements and, in the event of differences in interpretation between the English and French versions, it is the French version of these Terms of Use and of all related documents that will prevail.

12.3 Business entity

If you create or use an account on behalf of a business entity, you represent that you have the authority to act on its behalf and to bind the business entity to the present Terms of Use. The said account is the property of, and under the control of, the business entity.

Support

In the event of a problem or for any additional information, please write to us by email at the following address: info@le24.ca

By using our site, you consent to the terms of use of Le Groupe Vingt-Quatre Inc.

Cancelling a training appointment

If you are unable to attend one of your training sessions, you must cancel your appointment as quickly as possible.

If you are unable to attend one of your training sessions, you must cancel your appointment 72 hours before the scheduled time; otherwise, a fee for failing to attend one of your training sessions will be billed to you. For example, if you have an appointment on November 4 at 1 p.m., you must cancel it before November 1 at 1 p.m.

-This service is intended for any person who has already made an appointment and who wishes to cancel it.

Do you need to cancel your appointment? Write to us at the following address: formation@le24.ca

• Late cancellation or modification of a training appointment (less than 72 hours before the appointment).
• The cancellation fees are based on the number of hours scheduled for your training. Example: if you had reserved 2 hours of training and you did not attend or did not cancel your training 72 hours in advance, 2 hours will be billed to you.

Data collection

1. Data collection

We collect information when you register on our site, sign in to your account, make a purchase, take part in a contest or close a session. The information collected includes your name, your email address, your telephone number and your credit card number.

In addition, we automatically receive and record data from your computer and browser, including your IP address, your software and your hardware, as well as the page you request.

2. Use of data

All of the data that we collect from you may be used to:

• Provide personalized advertising content
• Improve our website
• Improve customer service and meet your expectations
• Contact you by email
• Contact you by SMS
• Conduct a contest, a promotion or a survey

3. Online commerce confidentiality

We are the sole owners of the data collected on this site. Your personal information will not be sold, exchanged, transferred or given to another company for any reason whatsoever, without your consent, except as necessary to respond to a request or to complete a transaction, in particular to ship an order.

4. Disclosure to third parties

We do not sell, exchange or transfer to third parties the personal information that makes it possible to identify you. Excluded from this are the trusted third parties who assist us in operating our website or in conducting our activities, provided that they agree to keep this data confidential.

We consider it necessary to disclose information for the purpose of preventing any illegal activity, actual or suspected fraud, any situation representing a threat to the physical safety of any person, or any violation of our terms of use, as well as to investigate where applicable and to take the appropriate measures, or when the law requires us to do so.

Non-personal information may, however, be provided to other parties for marketing or advertising needs or for any other use.

5. Protection of personal information

We take various security measures to preserve the confidentiality of your personal information. We use state-of-the-art encryption to protect sensitive data transmitted online. We also protect your information offline. Thus, only the employees who need it in order to perform a specific job (for example, billing or customer service) have access to the personal information that identifies you. The computers and servers used to store this personal information are kept in a secure environment.

Do we use cookies?

Yes. Our cookies improve access to our site and identify regular visitors. In addition, our cookies improve the user experience through the tracking and targeting of their interests. However, this use of cookies in no way concerns the personal information that we hold.

6. Unsubscribing

We use the email address that you provide to us to send you information and updates about your order, occasional company news, information about related products, and so on. If at any time you wish to have your name removed from our mailings and to no longer receive emails from us, you need only follow the unsubscribe instructions appearing at the bottom of each email or write to us directly at the following address: info@le24.ca

Zolio Cloud – Terms, policies & privacy policies for the data backup program

1. Acceptance of the terms

Please read these terms of use very carefully before using the services of Le Groupe Vingt-Quatre Inc. If you do not accept these terms of use, please do not activate your account. If you use our services on behalf of a business (for example, for your employer) or any other legal entity, you represent that you are authorized to bind that company or any other legal person to these terms. This agreement constitutes a contract by and between Le Groupe Vingt-Quatre Inc., located at 34 Chemin des Épinettes, Lac-Beauport, G3B 2P5, and the purchaser of the data backup program offered by Le Groupe Vingt-Quatre Inc.

We are aware of the importance of the confidentiality and security of the data of our users. This agreement of terms, policies & privacy policies describes the practices for the collection, use and disclosure of the information collected by our data backup program (the "Program"). By using the Program, you accept the terms of this privacy agreement.

2. Data collection — We collect information when you use the Program, including the backup data that you provide to us. This information may include personal details such as your names, email address and password. We also use cookies and similar technologies to track your use of the Program and to improve our services.

3. Use of data — We use the information collected to provide and improve the services of the Program, in particular to back up and restore your data. We may also use this information to contact you for marketing purposes or to inform you of updates to the Program.

4. Disclosure of data — We will not share your information with third parties without your consent, except in the following cases:

• To respond to a legal request or to protect our rights;
• To comply with judicial proceedings or a court order;
• To protect the personal safety or the legitimate interests of our company or of our users;
• To cooperate with regulatory authorities or supervisory bodies.
• Data security

We take security measures to protect your information against loss, misuse or alteration. These measures include firewalls, encryption and access controls. We ask you not to share your credentials with third parties.

5. Modifications to this agreement — We may update this privacy agreement from time to time. If we make significant changes to this agreement, we will inform you by posting a notice on our website or by sending you an email.

6. Responsibilities — The purpose of our data backup program is to protect your important information by recording it regularly on our secure servers. However, it is important to note that only certain data will be backed up. Zoho settings, such as user preferences or application configurations, are not part of the information that is backed up. We encourage you to keep a copy of these settings outside of our program for greater security.

The present data backup program (the "Program") is provided by Le Groupe Vingt-Quatre Inc. and is intended to allow you to back up your data on our secure servers.

We reserve the right to modify the present terms of use at any time and without notice. It is incumbent upon you to review the present terms of use regularly in order to take note of any modification.

The Program is intended for personal and non-commercial use only. You must not use the Program for commercial purposes or for illegal activities.

We are not responsible for any loss of or damage to your backed-up data. It is your responsibility to back up your data regularly and to verify that it has been backed up correctly.

We reserve the right to suspend or terminate your use of the Program at any time and without notice if you do not comply with the present terms of use.

The Program is provided "as is" and we do not warrant that the Program will be free of bugs or errors, nor that defects will be corrected.

All data backed up on our servers will be processed in accordance with our privacy policy.

The present terms of use are governed by the laws of Canada and any dispute arising from or related to the use of the Program will be submitted to the exclusive jurisdiction of the courts of Canada.

You are solely responsible for selecting the Program in order to achieve your data backup objectives, and for the use that you make of it.

We are not responsible for any loss of or damage to your backed-up data. It is your responsibility to back up your data regularly and to verify that it has been backed up correctly.

We are not responsible for indirect, consequential, special, exemplary or punitive damages of any nature whatsoever, including, without limitation, loss of profits, of revenue, of data, of goodwill or any other commercial loss arising from the use of the Program.

We are not responsible for damages caused by viruses or any other harmful content. We are not responsible for damages caused by data transmission errors, hardware or software defects, communication errors or failures of equipment, networks or servers. We are not responsible for damages caused by acts of God, fires, floods, storms, strikes, riots, revolutions, acts of war, acts of terrorism, acts of government, service interruptions, input errors or calculation errors. We are not responsible for damages caused by errors or omissions in the information, instructions or forms provided by you or by third parties. We are not responsible for damages caused by errors or omissions in the information, instructions or forms provided by you or by third parties. We will not be responsible for the damages that you could suffer as a result of a service interruption, an error, an omission, a defect, a delay in performance or the failure of all or part of the service, whatever the causes may be.

7. You agree to pay for what you purchase

The following payment terms apply to purchases made from Le Groupe Vingt-Quatre Inc., directly or through our partners. By purchasing a backup program or an account, you agree to pay all of the fees in force at that time for the services that you purchase, as well as all applicable taxes and other charges. You authorize Le Groupe Vingt-Quatre Inc. to use your payment method for your initial purchase, as well as for all future purchases and all automatic renewals of any paid subscription. If we are unable to use your payment method (for example, the expiry of your credit card), you remain responsible for paying us. Except in the cases described in the "cancellation" section below, the fees are non-refundable. All amounts must be paid in Canadian dollars, unless another currency was specified at the time of your purchase. 8. Subscription, renewal, invoicing and cancellation

Subscriptions are of unlimited duration, either monthly or annual. At the end of that period, your paid subscription will be automatically renewed for the duration of your initial subscription, unless you cancel it. The invoice in PDF format is sent by email from the address info@le24.ca and is automatically archived in your client area. The method of payment is by credit card, except in certain cases mentioned. If you do not cancel your subscription before the end of the current subscription period, your subscription will be automatically renewed, you will be responsible for the payment of the following subscription period, and you authorize Le Groupe Vingt-Quatre Inc. to use your payment method to bill the full rate in force applicable to your paid subscription, except in certain cases mentioned in the section. In the event of a cancellation, it must be carried out by email to info@le24.ca. If you cancel your subscription before the end of your current subscription (monthly or annual), your subscription will not be renewed. You will not be entitled to a refund for the remaining period of your subscription.

The fees applicable to your account could change in the future. If the amount billed to your account changes (for reasons other than the imposition of, or the change in the amount of, taxes and other similar charges), you will receive a notice by email of the new amount payable 10 days before the next transaction date. If your subscription was made by a third party (e.g., a partner) and that party registered you under the indirect program, that party will be billed and considered to be the client and may cancel your subscription. In the event of force majeure, we reserve the right to terminate the service at any time.

9. Several products, a single account:

There are different billing cycles (monthly/annual) and different methods of payment (PAD, credit card, etc.). Having several products/services with different billing cycles or methods of payment does not have the effect of creating separate accounts. If, for any reason whatsoever, you have a payment default for one or another of your products or services, your account will be in default, which will result in the suspension of the services for all of your products or services, including those that are not in payment default.

Terms of use and changes made to these terms of use — The present website is operated and maintained by Le Groupe Vingt-Quatre Inc., or its subsidiaries or affiliated companies (collectively referred to as "Le Groupe 24 or Groupe Vingt-Quatre Inc"). It provides data, information, images containing text, software and other forms of material and content (collectively referred to as the "Content") and services such as the online sale of computer and electronic components and production tools (collectively referred to as the "Services"). The Site, its Content and its Services are provided to you on the condition that you agree to be bound by the present Terms of Use (collectively referred to as the "Terms of Use").

The Site is accessible to visitors. However, in order to access certain areas of this Site, you must register with us. Registration is free and gives you access to other Services not offered to visitors, including product profiles. By registering, you certify that the information that you provide in the registration form is accurate.

Le Groupe Vingt-Quatre Inc. reserves the right to modify the present Terms of Use at any time. Furthermore, the fact that you continually access the Site or that you continually use it after such modifications have been made indicates that you accept the modified Terms of Use. It is incumbent upon you to review these terms before accessing or using the Site.

We may modify these terms of use at any time, at our sole discretion. In the event of a modification, we will publish the modified terms of use on our website. The date of the document will serve as the reference. It is important that you re-read our terms of use from time to time, because if you continue to use the services after we have posted modified terms of use on our website, that means that you agree to be bound by the modified terms of use. If you do not accept the modified terms of use, then please stop using our services.

10. Restarting a backup

Various situations may require the backup of your data to be restarted. Without prejudice, you are responsible for covering a fee of $100 (we bill you an additional $30 for the processing of the file) and, in certain cases, technical support fees of $195/hour, billed in 15-minute increments, may be charged.

11. Recoveries

The recovery fees are $99.95 and we lend you an external hard drive if needed for a period of 10 business days (refundable deposit of $250). The return is at your expense. If you transfer the return costs to our name, we bill you a $30 processing fee.

The company chosen for the return is at your discretion. Various procedures are specified with each shipment and must be followed, failing which additional fees will apply.

12. Prohibited operations

By accepting these terms of use, you agree:

• not to transfer, store, access or transmit any user file: that you do not legally have the right to copy, to transmit,

to distribute and to display; for which you have not obtained the consent or the authorization to use the name, the voice, the signature, the photograph

or the likeness of any person whose name appears in user files (to the extent that each of these persons is mentioned in the user files); that infringes or misappropriates intellectual property rights or that violates the right to privacy of a third party (including, but not limited

to, a copyright, a trademark, a patent, a trade secret or any other intellectual property right, moral right or right of publicity);

that is defamatory; obscene, pornographic or offensive; that promotes bigotry, racism, hatred or harm

toward any individual or group; that is violent, or that encourages any conduct that would violate any applicable law or

regulation or that would give rise to civil liability;

• not to attempt to probe, scan or test the vulnerability of the services or of any related system or network, and not to violate any security or authentication measure used in connection with the services and with such systems and networks;
• not to attempt to decipher, decompile or disassemble any software used to provide the services;
• not to harm or threaten to harm other users in any way whatsoever, nor to disrupt or attempt to disrupt

the access of any user, host or network, including, without limitation, by sending a virus, overloading, spamming or mail bombing;

• not to send unsolicited email, junk mail, spam, a chain letter, or promotions or advertisements for products or services;
• not to impersonate or misrepresent your affiliation with any person or entity;
• not to violate any applicable law or regulation; nor
• to encourage or permit any other person to do any of the foregoing.

13. Data Backup Program service

Data backup service over the Internet, supervised by technicians who intervene in order to resolve problems, where applicable. No guarantee of recovery during phase 1 and the resumption of the full backup. In addition, during a recovery, the backup may be disabled, thereby preventing the updating of data during that period. We do not consider the deletion of data to be a backup error. The report will indicate that the backup completed successfully and will display to you the quantity of data that you deleted. Consequently, no follow-up will be made on our part. The client is responsible for the data to be backed up as well as for the addition, modification or deletion of data on their side. It is essential to notify us of any change so that we can make the changes with you.

14. Restrictions on use and intellectual property — 14.1 Copyright. The Content of the Site is protected by legislation, including American and Canadian copyright laws, intellectual property rights laws and international treaties. It is protected by the copyright of its original creator or of Groupe Vingt-Quatre Inc. Unless otherwise indicated herein, the Content may not be copied, reproduced, republished, displayed or disseminated by any means whatsoever, including, but not limited to, by electronic, mechanical, photocopying, recording or other systems, without the express prior written permission of Groupe Vingt-Quatre Inc. or of the appropriate rights holder. The complete Site is protected by the copyright of Groupe Vingt-Quatre Inc (2023). All rights reserved.

14.2 Restrictions with respect to the use of Content protected by copyright. You are permitted to display, download and print the Content of the Site, but solely for individual and non-commercial purposes, provided that you do not modify the proprietary notices (copyright and others). The special conditions of use of certain elements of the Content or of the Services found on the Site or elsewhere on this Site are incorporated into the present Terms and become an integral part of them. Except to the extent explicitly provided herein, you agree not to reproduce, copy, retransmit, disseminate, sell, republish, modify, translate or create derivatives of any part of the Site, of its Content or of its Services, or to exploit them, in whole or in part, for commercial purposes, without first obtaining the written consent of Le Groupe Vingt-Quatre Inc. In addition, any decompilation, any disassembly, any reverse engineering or any other exploitation of the Site, of its Content or of its Services is strictly prohibited. You have absolutely no right or licence with respect to the Site, its Content or its Services other than the limited right to use its Site, its Content and its Services in accordance with the present Terms of Use.

14.3 Proprietary marks. The names, the logos, the trade names and the other marks that make it possible to identify Le Groupe Vingt-Quatre Inc. and its products and services are proprietary marks of Le Groupe Vingt-Quatre Inc. All rights reserved. The other trademarks and service marks belong to their respective owners. The present Agreement does not authorize you to use any trademark, service mark or logo that appears on the Site for any purpose whatsoever. The right to access the Site, its Content and its Services, and the trademarks or trade names displayed on the Site, remain the property of Le Groupe Vingt-Quatre Inc. or of its licensors. No element of these Terms of Use or of the Site will be interpreted as conferring, by implication, by estoppel or otherwise, a licence or a right to use trademarks, trade names, copyrights or other intellectual property rights of Le Groupe Vingt-Quatre Inc. or of its licensors. Any unauthorized use of the Site, of its Content or of its Services, or of the trademarks, trade names, copyrights or other intellectual property rights of Le Groupe Vingt-Quatre Inc. or of its licensors is strictly prohibited. Le Groupe Vingt-Quatre Inc. reserves the right to take the necessary measures, including legal proceedings, to assert these rights. To find out whether a mark or a logo that is not listed above constitutes a trademark or a service mark of Le Groupe Vingt-Quatre Inc., one must contact Le Groupe Vingt-Quatre Inc.

14.4 Framing. It is prohibited to frame or to use framing techniques to enclose a trademark, a logo or other confidential information (such as text, images or a layout) on the Site, and to reproduce the Content of the Site on another server, without first obtaining in writing the express consent of Le Groupe Vingt-Quatre Inc.

14.5 Permission to republish. Requests for the republication or redissemination of the Content must be addressed to Le Groupe Vingt-Quatre Inc., in accordance with article X hereof.

15. Confidentiality — The confidentiality of your information is very important to Le Groupe Vingt-Quatre Inc. The information collected from you or related to the use that you make of the Site will be governed by the Privacy Policy of Le Groupe Vingt-Quatre Inc. Please consult this Policy on our website to learn its terms.

16. New services, password and compliance with the law — 16.1 New services. Each time new products or services are added to the Site as Services, your use of these Services will be subject to these Terms unless we indicate otherwise.

16.2 Password. Certain areas of the Site are password protected. You must ensure the confidentiality of your password and monitor the use of that password or of your registration, even if you did not authorize that use. If you learn that your password or your registration has been the subject of unauthorized use, you must notify Le Groupe Vingt-Quatre Inc. immediately, in accordance with article X below.

16.3 Compliance with the law. You agree to use the Site, its Content and its Services for legitimate purposes and solely in a manner that complies with the applicable local, national or international laws, rules and regulations. Potential users are not authorized to use the Site, its Content or its Services in a territory where the law (common or statutory): (i) nullifies all or an essential part of the present Terms of Use (the term "essential part" designating at least, but not solely, the provisions related to the applicable law, to the disclaimer clause and to the limitation of liability clause); or (ii) would render access to the Site or to its Content, or the use of the Services, unlawful.

17. Limitation of liability clause — 17.1 YOU EXPRESSLY AGREE THAT WHEN YOU USE THE SITE, YOU DO SO AT YOUR OWN RISK. ALL INFORMATION IS PROVIDED "AS IS", WITHOUT ANY WARRANTY. NEITHER LE GROUPE VINGT-QUATRE INC. NOR ITS LICENSORS WILL MAKE ANY REPRESENTATION OR WARRANTY, NOR IMPOSE ANY CONDITION, WITH RESPECT TO THE QUALITY, THE ACCURACY, THE RELIABILITY, THE COMPLETENESS, THE CURRENCY OR THE TIMELINESS OF THE SITE, OF ITS CONTENT OR OF ITS SERVICES. LE GROUPE VINGT-QUATRE INC. AND ITS LICENSORS ASSUME NO LIABILITY FOR THE ERRORS, THE OMISSIONS OR THE INACCURACIES OF THE SITE, OF ITS CONTENT OR OF ITS SERVICES. NOR IS LE GROUPE VINGT-QUATRE INC. RESPONSIBLE FOR THE DEFAMATORY, OBJECTIONABLE OR ILLEGAL CONDUCT OF THE OTHER USERS OF THE SITE OR OF ITS SERVICES. YOU ASSUME FULL RESPONSIBILITY FOR THE USE THAT YOU MAKE OF THE SITE AND OF THE INTERNET AND THE RELATED RISKS. LE GROUPE VINGT-QUATRE INC. ASSUMES NO LIABILITY WITH RESPECT TO THE USE THAT YOU MAKE OF THE PRESENT AGREEMENT OR OF THE SITE, UNLESS OTHERWISE INDICATED IN THE PRESENT ARTICLE.

17.2 THE CONTENT OF THE SITE IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY. IT IS NOT INTENDED TO PROVIDE YOU WITH TECHNICAL OR OTHER ADVICE. NOR SHOULD YOU RELY ON ITS CONTENT TO OBTAIN SUCH ADVICE. INSTEAD, YOU SHOULD HAVE THE CONTENT OF THIS SITE ASSESSED AND VERIFIED BY PROFESSIONALS BEFORE MAKING PURCHASES, WHERE APPLICABLE.

17.3 TO THE EXTENT PERMITTED BY THE APPLICABLE LAW, LE GROUPE VINGT-QUATRE INC. AND ITS LICENSORS DISCLAIM ALL LIABILITY WITH RESPECT TO REPRESENTATIONS, WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLICATIONS, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE USE THAT YOU MAKE OF THE SITE. LE GROUPE VINGT-QUATRE INC. AND ITS LICENSORS DO NOT WARRANT THAT THE SITE, OR ANY INFORMATION, ANY PRODUCT OR ANY SERVICE THAT MAY BE OBTAINED THROUGH A LINK ON THE SITE OR LEADING TO IT, WILL BE FREE OF INTERRUPTION, OF ERROR, OF VIRUSES OR OF ANY OTHER HARMFUL ELEMENT, NOR THAT DEFECTS WILL BE CORRECTED.

17.4 LE GROUPE VINGT-QUATRE INC. OR ITS LICENSORS MAY IN NO CASE, FOR REASONS RELATED TO WARRANTY, TO CONTRACT, TO TORT, TO NEGLIGENCE, TO STRICT LIABILITY OR TO ANY OTHER MATTER OF DOCTRINE, BE HELD LIABLE FOR ANY DAMAGE, WHETHER DIRECT OR INDIRECT, COMPENSATORY, ACTUAL, EXEMPLARY, SPECIAL, CONSEQUENTIAL OR ANTICIPATED, INCLUDING, BUT NOT LIMITED TO, THE LOSS OF DATA OR OF PROFIT, PERSONAL INJURY, FINES, COSTS, PENALTIES OR OTHER LIABILITIES THAT ARISE FROM THE USE OF, THE INABILITY TO USE, THE REFERENCES TO OR THE RELIANCE ON OTHER INFORMATION OBTAINED OR DOWNLOADED FROM THE SITE OR FROM ITS CONTENT, OR COMING FROM A LINK ON THIS SITE OR IN ITS CONTENT, EVEN IF LE GROUPE VINGT-QUATRE INC. HAS BEEN INFORMED OF THE POSSIBILITY THAT THESE DAMAGES COULD OCCUR. FURTHERMORE, LE GROUPE VINGT-QUATRE INC. EXPRESSLY DISCLAIMS ALL LIABILITY IN THESE RESPECTS. IF THE USE THAT YOU MAKE OF THE SITE RESULTS IN THE NEED TO SERVICE, REPAIR OR CORRECT EQUIPMENT OR DATA, YOU WILL HAVE TO BEAR THE COSTS.

17.5 LE GROUPE VINGT-QUATRE INC. IS NOT RESPONSIBLE FOR UNAUTHORIZED ACCESS TO THE SITE AND WILL NOT BE DEEMED TO BE IN DEFAULT IN THIS RESPECT.

17.6 IN THE EVENT OF DISSATISFACTION WITH LE GROUPE VINGT-QUATRE INC. OR WITH THE SITE, YOUR SOLE REMEDY CONSISTS OF CEASING TO USE THIS SITE, INCLUDING ANY SERVICE OR ANY PRODUCT ADVERTISED OR OFFERED ON IT. IF, FOR ANY REASON WHATSOEVER, A COURT OF COMPETENT JURISDICTION FINDS THAT THE ABOVE LIMITATIONS ARE NOT VALID OR APPLICABLE IN THE CIRCUMSTANCES, YOU AGREE THAT THE LIABILITY OF LE GROUPE VINGT-QUATRE INC. WITH RESPECT TO DAMAGES, LOSSES OR CAUSES OF ACTION OF ANY KIND OR OF ANY NATURE WILL BE LIMITED TO THE AMOUNT THAT YOU HAVE PAID, IF ANY, TO OBTAIN THESE SERVICES OR THESE PRODUCTS OR TO ACCESS THE SITE.

17.7 SINCE CERTAIN JURISDICTIONS DO NOT PERMIT THE EXCLUSION OR THE LIMITATION OF CONSEQUENTIAL OR INDIRECT DAMAGES, THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU.

18. Links, viruses and indemnification — 18.1 Links. The Site may contain links and pointers to other websites and resources. The presence of links between the Site and the websites of third parties does not mean that LE GROUPE VINGT-QUATRE INC. endorses the sites of these third parties, their resources or their content. LE GROUPE VINGT-QUATRE INC. is not responsible for examining or evaluating, and does not warrant, the products or the services offered by these businesses or these persons, nor the content of the hyperlinked websites. LE GROUPE VINGT-QUATRE INC. assumes no liability with respect to the acts or the products of third parties or the content of their websites. Please note that when you click on one of these links, you move to another website. You must read the terms of use and the privacy statements, where applicable, of these hyperlinked websites, because their terms and their privacy policy may be different from those of LE GROUPE VINGT-QUATRE INC. Once you have left the Site of LE GROUPE VINGT-QUATRE INC. to move to another site, LE GROUPE VINGT-QUATRE INC. is not responsible for the content, the accuracy or the availability of that other site. Your access to any website other than that of LE GROUPE VINGT-QUATRE INC., or the use that you make of it, is at your own risk.

18.2 Viruses. Since LE GROUPE VINGT-QUATRE INC. is unable to guarantee that the Site, its Content or its Services are compatible with your systems, or that the Site, its Content or its Services will be free of viruses, disabling devices or other code likely to cause contamination or destruction, it does not give such warranties. You are responsible for implementing protective devices to ensure the security and the integrity of your systems. You must monitor the costs of the service, the repairs or the connections that may be necessary for your systems, after you have used the Site, its Content or its Services.

18.3 Indemnification. You agree that the use that you make of the Site, of its Content or of its Services will not give rise to any claim, any lawsuit, any cause of action or any other proceeding against LE GROUPE VINGT-QUATRE INC. or its licensors. You also agree to indemnify and hold harmless, at your expense, LE GROUPE VINGT-QUATRE INC. and its directors, its officers, its employees, its representatives, its agents and its licensors with respect to any claim, any lawsuit, any cause of action or any other proceeding brought against LE GROUPE VINGT-QUATRE INC., its directors, its officers, its employees, its representatives, its agents and its licensors by a third party after you have breached the present Terms of Use.

20. Entire agreement, severability and electronic communications — 20.1 Entire agreement and severability. Together with our Privacy Policy referred to herein, the present Agreement constitutes the entire agreement entered into between you and LE GROUPE VINGT-QUATRE INC. with respect to the Site and replaces all agreements entered into previously between you and LE GROUPE VINGT-QUATRE INC. in this respect. If a court of competent jurisdiction subsequently decides that any provision of the present Agreement is unlawful, void or, for any other reason, unenforceable, that provision will be severed from the present Agreement and the remaining provisions of this Agreement will remain valid or enforceable.

20.2 Electronic communications. When you access the Site, when you use it, or when you send emails to LE GROUPE VINGT-QUATRE INC., you are communicating electronically with it. You therefore consent to receive electronic communications from it. LE GROUPE VINGT-QUATRE INC. will communicate with you by email or by posting notices on this Site. You agree that the agreements, the notices, the statements and the other communications that LE GROUPE VINGT-QUATRE INC. provides to you electronically satisfy the legal requirement that these communications be transmitted in writing.

21. Law of the contract and dispute resolution — 21.1 The validity, the interpretation and the performance of the present Agreement, with respect to the use of the Site outside of Canada, will be governed by and interpreted in accordance with the laws of the State of Arizona, regardless of the principles relating to conflicts of laws. With respect to the use of the Site in the United States, the appropriate federal or state court in Phoenix, Arizona will have exclusive jurisdiction with respect to any lawsuit or any proceeding related, directly or indirectly, to the present Agreement.

21.2 The validity, the interpretation and the performance of the present Agreement, with respect to the use of the Site in Canada, will be governed by and interpreted in accordance with the laws of Quebec, regardless of the principles relating to conflicts of laws. With respect to the use of the Site in Canada, the appropriate courts in Montreal (Quebec) will have exclusive jurisdiction with respect to any lawsuit or any proceeding related, directly or indirectly, to the present Agreement.

21.3 Any conflict related, in one way or another, to your visits to the Site will be the subject of confidential arbitration in Montreal (Quebec). However, if you have, in one way or another, infringed or threatened to infringe the intellectual property rights of LE GROUPE VINGT-QUATRE INC., the latter may seek the appropriate relief, whether injunctive or not, in any court, in accordance with paragraphs A and B above. Within the framework of the present Agreement, the arbitration will be carried out in accordance with the commercial arbitration rules under the Code of Civil Procedure of Quebec. The decision of the arbitrator will be binding and may be considered as a judgment in a court of competent jurisdiction. With all the rigour of the applicable law, no arbitration carried out under the present Agreement will be combined with an arbitration involving another party subject to the present Agreement, within the framework of class or other collective arbitration proceedings.

22. Service interruption — LE GROUPE VINGT-QUATRE INC. may modify, suspend or discontinue any aspect of the Site or of the service at any time, in particular a feature, a database or an element of its Content. It may also impose limits on certain services and features or restrict your access to parts of or all of the Site without giving notice or being liable for it.

23. Termination of use and waiver — 23.1 Suspension. LE GROUPE VINGT-QUATRE INC. reserves the right to disable, suspend, block or terminate your use of the Site if that use is found to involve or to promote prohibited, illegal, abusive or unethical acts, or a breach of the present Terms, or if that use can reasonably be suspected of having such consequences. Furthermore, LE GROUPE VINGT-QUATRE INC. reserves the right to disable, suspend, block or terminate your use of the Site, of its Content or of its Services immediately, without notice, at its discretion.

23.2 Termination of use. The permission to use the Site granted under the present Agreement is terminated immediately if you breach any of the conditions hereof. As soon as there is a termination of use, you must immediately destroy all downloaded or printed material. Any unauthorized use of the Content of this Site may infringe copyright laws, trademark laws, privacy and publicity laws as well as communications laws and regulations.

23.3 The failure by LE GROUPE VINGT-QUATRE INC. to exercise any right or any remedy under the present Agreement does not constitute a waiver of that right or of that remedy.

24. Other fees

All requests for technical support may be subject to fees of $195/hour billed in 15-minute increments, with the client’s approval.

25. Technical support — Technical support is offered by telephone, email and ticket from Monday to Friday, from 8 a.m. to 5 p.m. (UTC — 5 h).

26. Limitations

The products and services of Le Groupe Vingt-Quatre Inc. are provided as is, with all their defects, without any warranty of any kind as to their quality and their reliability. The client uses the software and services at their own risk. Neither Le Groupe Vingt-Quatre Inc. nor any other party involved in the creation, the production or the delivery of the services will be held liable for any incidental, particular, exemplary or consequential damage, including any loss of profits, of data or of goodwill, nor for any service interruption, nor for any damage to the computer or system failure, nor for the cost of substitute services resulting from the present terms or from the use of, or the inability to use, the services, or in connection with them, whether based on a warranty, a contract, a tort (including negligence), manufacturer’s liability or any other legal theory. In no case will the total liability of Le Groupe Vingt-Quatre Inc. arising from, or in connection with, the present terms of use, or the use of the services or the inability to use the services, exceed the amount that you have paid for the use of the services in the twelve (12) months preceding the event giving rise to the invocation of liability. The above limitations of liability constitute fundamental elements of the agreement entered into between Le Groupe Vingt-Quatre Inc. and you.

27. General provisions

These terms of use constitute the sole and entire agreement between Le Groupe Vingt-Quatre Inc. and you concerning the services. The terms of use replace any prior provision or any prior agreement, written or verbal, between Le Groupe Vingt-Quatre Inc. and you. If, for any reason whatsoever, a court finds a provision of the present terms invalid or unenforceable, that provision will be applied to the extent possible and the other provisions of the present terms of use will remain in force and fully enforceable. You may not assign or transfer your rights or obligations relating to the present terms of use without the prior written consent of Le Groupe Vingt-Quatre Inc. Le Groupe Vingt-Quatre Inc. may freely assign or transfer its rights and obligations relating to these terms of use without restriction. The fact that Le Groupe Vingt-Quatre Inc. does not enforce a right or a provision of the present terms of use will not be considered a waiver of those rights. The waiver of any of these rights or provisions will be valid only if it is written and signed by a duly authorized representative of Le Groupe Vingt-Quatre Inc. Except in the cases expressly stipulated in the present terms of use, the enforcement, by you or by us, of the provisions of the present terms will not prejudice the other remedies that you or we may have.

Your use of the Covered Services also signifies your unconditional acceptance of our TERMS & PRIVACY POLICY available on our website at this address: https://www.le24.ca/politique-de-confidentialite

By using our data backup program (the "Program"), you accept the present terms of use and you undertake to comply with them. In the event of force majeure, we reserve the right to terminate the service at any time.

If you do not accept the present terms of use, you must not use our data backup program (the "Program").

*BY ACCESSING OR USING THE SITE OR THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT AGREE WITH AT LEAST ONE OF THESE TERMS, YOU MUST NOT ACCESS OR USE THE SITE OR THE SERVICES.

** ALL SALES ARE SUBJECT TO THE TERMS AND CONDITIONS OF SALE OF THE COMPANY LE GROUPE VINGT-QUATRE INC. *

Notices and correspondence intended for LE GROUPE VINGT-QUATRE INC. must be sent to info@le24.ca

X. To contact LE GROUPE VINGT-QUATRE INC. 34 Chemin des Épinettes, Lac-Beauport, Qc, G3B 2P5

28. Additional ZOHO information — Zoho certifications: The ISO/IEC 27001 standard is one of the most widely recognized independent international security standards. This certificate is granted to organizations that comply with the high-level international standards of the ISO. Zoho obtained ISO/IEC 27001:2013 certification for applications, systems, people, technologies and processes.

Applicable to All of the cloud services and on-premises products of Zoho, ManageEngine, Site24x7, Qntrl and GSP Solution.

The ISO/IEC 27017 standard provides guidelines for information security controls applicable to the provision and the use of cloud services by providing additional implementation guidance for the relevant controls specified in the ISO/IEC 27002 standard, as well as additional controls with implementation guidance that relate specifically to cloud services.

Zoho is certified ISO/IEC 27017:2015 – Information technology – Security techniques – Code of practice for information security controls based on the ISO/IEC 27002 standard for cloud services.

Applicable to All of the cloud services of Zoho, ManageEngine, Site24x7 and Qntrl.

The ISO/IEC 27018 standard establishes commonly accepted control objectives, controls and guidelines for the implementation of measures to protect personally identifiable information that is processed in a public cloud. These controls are an extension of the ISO/IEC 27001, ISO/IEC 27002 and ISO/IEC 27018 standards, which provide guidance to the organizations concerned on the manner in which their cloud providers process personally identifiable information (PII). Applicable to All of the cloud services of Zoho, ManageEngine, Site24x7 and Qntrl.

Zoho complies with the SOC 2 Type II standard. SOC 2 is an assessment of the design and of the operating effectiveness of the controls that meet the criteria of the AICPA Trust Services Principles. Applicable to All of the cloud services and on-premises products of Zoho, ManageEngine, Site24x7, Qntrl, TrainerCentral and Zakya.

The ISO 9001 standard is defined as the international standard that specifies the requirements relating to a quality management system (QMS). Organizations use the standard to demonstrate their ability to consistently provide quality products and services that meet customer requirements and regulatory requirements. The Zoho Desk, Zoho HRMS and Finance application suites comply with the ISO 9001 requirements. Applicable to The products Zoho Desk, Zoho Creator, Zoho Projects, Zoho CRM, Zoho HRMS (e.g.) Zoho People, Zoho Payroll and the Zoho Finance Plus products (e.g.) Zoho Books, Zoho Invoice, Zoho Inventory, Zoho Subscriptions, Zoho Expense, Zoho Checkout.

SOC 2 + HIPAA – An independent third-party audit firm examined the description of the system related to application development, production support and general information technology controls for the services provided to clients, from Zoho’s offshore development centre, on the basis of the security, privacy and breach requirements defined in the administrative simplification of the Health Insurance Portability and Accountability Act (HIPAA). Zoho’s liability is limited to the extent that it acts as a "business associate". Applicable to Zoho CRM, Zoho Bookings, Zoho Survey, Zoho Forms, Zoho Desk, Zoho Expense, Zoho Checkout, Zoho Creator, Zoho Analytics, Zoho Mail, Zoho Sheet, Zoho Workdrive, Zoho Sign, Zoho SalesIQ, Zoho Sales Inbox, Zoho Meeting, Zoho Pagesense, Zoho Books, Zoho Inventory, Zoho People, Zoho Vault, Zoho Notebook, Zoho Show, Zoho Sprints, Zoho Connect, ZohoOne Engineering, Zoho Bigin, Zoho Campaigns, Zoho Sites, Zoho Assist, Zoho Invoice, Zoho Subscriptions, Zoho Recruit, Zoho Flow, Zoho Writer, Zoho Learn, Zoho Projects, Zoho Cliq, Zoho Marketing Automation, ManageEngine ServiceDesk Plus Cloud, ManageEngine ServiceDesk Plus On-Premises, ManageEngine Desktop Central/MSP on-Premises, MedicalMine, Qntrl

ISO/IEC 27701 is an extension of the ISO/IEC 27001 and ISO/IEC 27002 standards for privacy management in the context of the organization. The certification standard is designed to enhance the existing information security management system (ISMS) with additional requirements in order to establish, implement, maintain and continually improve a privacy information management system (PIMS). This standard allows organizations to demonstrate their compliance with the various privacy regulations around the world that are applicable to them. Applicable to All of the business units, cloud services and on-premises products of Zoho, ManageEngine, Site24x7, Qntrl that operate as a controller of personally identifiable information and/or as a processor of personally identifiable information.

Zoho is SOC 1 Type II compliant as per AICPA’s SSAE18 standard and IAASB’s ISAE 3402 standards. SOC 1 reports are primarily concerned with examining controls that are relevant for the financial reporting of customers. Applicable to Zoho Books, Zoho Invoice, Zoho Expense, Zoho Inventory, Zoho Subscriptions, Zoho Checkout, Zoho Payroll, Zoho CRM, Zoho Mail, Zoho Projects, Zoho Creator, Zepto Mail.

You can download a copy of our Terms, policies & privacy policies for the data backup program at this address:

Terms, policies & privacy policies for the data backup program

Terms, policies & privacy policies for the data backup program

updated January 26, 2023, 09:27 am